Troubleshoot video playback problems

Many factors tin crusade video playback issues, such as internet or device connexion.

If one of these notifications surface, you may be experiencing a video playback issue:

  • An mistake has occurred.
  • Playback error. Tap to retry.
  • Connexion to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

By troubleshooting your internet or device connectedness, your video may play without playback issues. Beginning by checking your net speed, so check the steps for your device.

Troubleshoot internet and device connection

Try following the steps below to troubleshoot your cyberspace and device connections.

Internet speed

The quality of your home or mobile network tin bear upon how smoothly YouTube videos play, and whether videos play in HD.

  • Cheque the YouTube video's resolution and the recommended speed needed for the video to play. The table below shows the approximate speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K 20 Mbps
HD 1080p 5 Mbps
Hard disk 720p ii.5 Mbps
SD 480p 1.1 Mbps
SD 360p 0.7 Mbps
  • Try running an internet speed exam to brand sure your cyberspace tin can sustain the video resolution you lot've called. Y'all can also modify the quality of your video to improve your feel.

Notation: The actual speed that your device gets may vary from the number given when yous run an 'internet speed exam.' The difference tin exist due to numerous factors including:

  • Wi-Fi performance
  • Time of mean solar day
  • How your ISP connects to YouTube
  • How many devices are on your network: If in that location are a few devices on your network, then the connection is shared between them. Using numerous devices on the same network may reduce the speed that your device gets.
  • You can also find out if your internet Service Provider is Hd Verified, past visiting the Video Quality Report.
  • If you're interested in seeing more info on how your videos are playback, check out Stats for Nerds.
  • Try restarting your internet connection if the above suggestions don't amend your connection.

Smart TVs, Chromecast, and game consoles

If you're using a Smart Goggle box, Chromecast, or game console, here are some steps yous tin accept to try to fix playback issues:

  • Restart the YouTube app.
  • Restart your device: Do a difficult restart by disconnecting the ability then reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device's firmware/system software.

For the YouTube app or mobile site:

Mobile site

  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a green or blackness screen in the video thespian

If you lot tin can hear the audio of a YouTube video, but the video thespian is dark-green or black, try to:

  • Use a different browser to sentinel the video.
  • Clear your browser's cache and cookies.

If that doesn't piece of work, try some of these troubleshooting tips.

Troubleshoot audio issues

If you can't hear whatever audio from a YouTube video, the volume push may be turned off . Try some of the following troubleshooting steps:

  • Make sure the sound/book is turned on for your browser or device.
  • Check your device'southward sound settings.
  • Restart your browser or device.

Other types of issues

Bug with YouTube Paid Products;

If the in a higher place steps don't work and y'all:

  • Bought a movie or Television receiver evidence on YouTube, OR
  • Are an agile paid member of Youtube Music, YouTube Premium, or YouTube Tv set

You can become in touch with usa for support with purchases or memberships.

Age-restricted content

Sometimes content doesn't violate our policies, but it may not be appropriate for viewers under 18. Historic period-restricted videos may non be viewable to users who:

  • Are under eighteen years of historic period
  • Are signed out
  • Are watching YouTube videos embedded on about 3rd-party sites

Acquire more than virtually watching age-restricted videos.

Restricted Style

Restricted Mode is an optional setting that screens out potentially mature content yous or others using your devices may prefer non to view. When Restricted Mode is turned on, comments may not be viewable. You tin plough Restricted fashion on or off.

Note: Restricted mode works on the browser or device level, then information technology must be turned on or off for each browser or device you use.

Issues downloading videos

If you don't have YouTube Premium or if downloading videos isn't available to you, y'all can't download videos. If y'all can download videos, simply you're running into issues, try some of these downloading troubleshooting tips.

Account error issues

If you lot're running into bug with your account, these articles may have more info:

  • Problems accessing YouTube
  • Become aid signing in to YouTube

If the above steps don't work and you're still having trouble, let u.s.a. know by submitting feedback.

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